At its heart, effective communication is based on a shared understanding. A two-way process, it not only swaps ideas but creates and shares meaning so we can reach a mutual understanding.
As with all behavioural skills, it can be tricky and messily human. But it’s a skill we can all learn and improve. For business leaders it’s essential. Bad communication wastes time, saps motivation, reduce productivity and costs businesses vast amounts of money.
All courses are 4 weeks in duration and begin on the first Monday of the month
1. Communicate more effectively in face-to-face conversations.
2. Give feedback effectively and develop others.
3. Develop and refine your own coaching skills.
4. Motivate employees to increase engagement and build trust
Part 1: Active Listening (Listening)
Part 2: Feedback (Questioning)
Part 3: Presenting with gravitas (Presenting)
Part 4: Effective Writing (Writing)
We’ll take a forensic approach to how we interact with others. You’ll explore and practice different questioning techniques to open up conversations, dig into what is being said, and get to the crux of the matter. You’ll practice being present and active receivers of that information. Working in small groups, you’ll receive instant feedback on the quality and accuracy of your listening. The focus is on your ability to really hear what is being said, verbally and non-verbally. The session includes a performance by professional actors bringing to life good and bad interactions in a humorous fashion.
Rehearse different questioning techniques that get to the heart of the matter.
Develop your confidence to follow your curiosity with ease and dexterity.
Refresh and practise your active listening skills.
Dare to dig deeper will be the provocation for the session, encouraging you to fearlessly explore what lies beneath the surface. You’ll investigate how to overcome the barriers that prevent us from actively pursuing our curiosity. By #rst noticing how our own behaviours can get in our way, you can then take their focus out towards others. Using the characters from the previous masterclass, you’ll investigate, interrogate and identify the route of their behaviours and work with them towards a more positive outcome.
A forum theatre performance kick starts this session on influencing. Shining a light on the conscious and unconscious ways we seek to influence others, we invite you to get curious about how we can move others to action. Able to stop the scene at any moment, you’ll actively give feedback to the actors and change the scene’s course towards a more positive outcome. You’ll experiment with different choices to examine how you can connect and influence more effectively, in a playful, low-risk environment.
Find out more information about our courses, download our brochure or book a call with our team.
Craig Smith, Head of Learning and Employee Experience, Babcock International
Rebecca Keeble, Talent Manager,
Marks and Spencer
Roger Minton, Head of Leadership Development, Anglo American
Please register your interest below, and we will get back to you as soon as possible to confirm booking of your place.
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