Communication 101



What is good communication?


At its heart, effective communication is based on a shared understanding. A two-way process, it not only swaps ideas but creates and shares meaning so we can reach a mutual understanding.

As with all behavioural skills, it can be tricky and messily human. But it’s a skill we can all learn and improve. For business leaders it’s essential. Bad communication wastes time, saps motivation, reduce productivity and costs businesses vast amounts of money.


All the worlds a stage and most of us are desperately unrehearsed

Seán O’Casey

More information about the course

6 week sprint
15 hours
100% virtual
20++ (scalable)


Developing the basics of great communication


In this 101 Mission we’ll focus on how to:


•  Communicate more effectively in face-to-face conversations.
•  Give feedback effectively and develop others.
•  Motivate employees to increase engagement and build trust.
•  Use storytelling to craft simple and compelling messages and narratives.
•  Present with confidence, virtually and in person.
•  Engage audiences to win hearts and minds.
•  Adapt yourself to different groups.
•  Develop that elusive leadership quality – gravitas.


Mission overview – what will you learn?

Part 1: Active Listening
Part 2: Feedback
Part 3: Presenting with Gravitas 
Part 4: Effective Writing 


Models referenced:



Communication 101 – example experiential events

Active Listening - Interactive with Actors 

Taking a forensic approach to how we interact with others, you’ll explore and practise different questioning techniques to open up conversations. You’ll practice being present and active receivers of that information. Working in small groups, you’ll receive instant feedback on the quality and accuracy of your listening. The focus is on your ability to really hear what’s being said, verbally and non-verbally. Actors bring good and bad interactions to life in a humorous fashion.

Learning outcomes — through this event you’ll:
  • Rehearse different questioning techniques that get to the heart of the matter. 

  • Develop your confidence to follow your curiosity with ease and dexterity.

  • Refresh and practise your active listening skills. 

Influence and Gravitas - Interactive with Actors 

A forum theatre performance kick-starts this session. Shining a light on the conscious and unconscious ways we seek to influence others, we invite you to get curious about how we can move others to action. Able to stop the scene at any moment, you’ll actively give feedback to the actors and change the scene’s course towards a more positive outcome. You’ll experiment with different choices to examine how you can connect and influence more effectively, in a playful, low-risk environment.


Learning outcomes — through this event you’ll:
  • Understand and interrogate how behaviour impacts our messages.

  • Recognise power dynamics and flex status behaviours to meet the situation.

  • Learn and enjoy influencing upwards.

Storytelling - Interactive 

Since time immemorial, storytelling has guided human behaviour. It’s driven our development as a species and promoted belonging by giving us a powerful way to connect with others. Stories provide meaning and context to our lives. This session explores techniques to hook an audience’s interest with confidence and excite them about the future. Through developing your physical and vocal range, you’ll explore how to speak to both the hearts and minds of your team.


Learning outcomes — through this event youll:
  • Understand and apply key storytelling tools and techniques.

  • Explore ways to emotionally connect with an audience.

  • Develop your range as a storyteller and inspire your team to action.

Find out more information about our courses, download our brochure or book a call with our team.

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Related 101 Missions

Presenting with impact and confidence 101
Business acumen and curiosity 101
Coaching others 101


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