At its heart, effective communication is based on a shared understanding. A two-way process, it not only swaps ideas but creates and shares meaning so we can reach a mutual understanding.
As with all behavioural skills, it can be tricky and messily human. But it’s a skill we can all learn and improve. For business leaders it’s essential. Bad communication wastes time, saps motivation, reduce productivity and costs businesses vast amounts of money.
• Communicate more effectively in face-to-face conversations.
• Give feedback effectively and develop others.
• Motivate employees to increase engagement and build trust.
• Use storytelling to craft simple and compelling messages and narratives.
• Present with confidence, virtually and in person.
• Engage audiences to win hearts and minds.
• Adapt yourself to different groups.
• Develop that elusive leadership quality – gravitas.
Part 1: Active Listening
Part 2: Feedback
Part 3: Presenting with Gravitas
Part 4: Effective Writing
Taking a forensic approach to how we interact with others, you’ll explore and practise different questioning techniques to open up conversations. You’ll practice being present and active receivers of that information. Working in small groups, you’ll receive instant feedback on the quality and accuracy of your listening. The focus is on your ability to really hear what’s being said, verbally and non-verbally. Actors bring good and bad interactions to life in a humorous fashion.
Rehearse different questioning techniques that get to the heart of the matter.
Develop your confidence to follow your curiosity with ease and dexterity.
Refresh and practise your active listening skills.
A forum theatre performance kick-starts this session. Shining a light on the conscious and unconscious ways we seek to influence others, we invite you to get curious about how we can move others to action. Able to stop the scene at any moment, you’ll actively give feedback to the actors and change the scene’s course towards a more positive outcome. You’ll experiment with different choices to examine how you can connect and influence more effectively, in a playful, low-risk environment.
Understand and interrogate how behaviour impacts our messages.
Recognise power dynamics and flex status behaviours to meet the situation.
Learn and enjoy influencing upwards.
Since time immemorial, storytelling has guided human behaviour. It’s driven our development as a species and promoted belonging by giving us a powerful way to connect with others. Stories provide meaning and context to our lives. This session explores techniques to hook an audience’s interest with confidence and excite them about the future. Through developing your physical and vocal range, you’ll explore how to speak to both the hearts and minds of your team.
Understand and apply key storytelling tools and techniques.
Explore ways to emotionally connect with an audience.
Develop your range as a storyteller and inspire your team to action.
Find out more information about our courses, download our brochure or book a call with our team.
Craig Smith, Head of Learning and Employee Experience, Babcock International
Rebecca Keeble, Talent Manager,
Marks and Spencer
Roger Minton, Head of Leadership Development, Anglo American
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