Effective Feedback 101

Effective Feedback 101

What is effective feedback?



Leadership guru Ken Blanchard said, “Feedback is the breakfast of champions.” That is as it may be, but if you don’t like it, it’s probably closer to a nasty bout of indigestion.

Badly delivered feedback is dispiriting and demotivating. The words “could I just give you some feedback?” can fill even the bravest of us with dread. Done well, though, it inspires, motivates and can be incredibly helpful. We’ll touch on the good, the bad and the ugly. We’ll also be studying Kim Scott’s Radical Candor model (candour – don’t, we know) which urges us to combine clarity and directness tempered with compassion and kindness. 


The trouble with most of us is that we would rather be ruined by praise than saved by criticism 

Norman Vincent Peale

More information about the course

4 weeks
15 hours
100% virtual
20++ (scalable)


Developing the basics of effective feedback


In this 101 Mission we’ll focus on how to:

•  Understand what active listening is.
•  Develop and apply deeper levels of curiosity.
•  Increase trust and psychological safety with colleagues and teams.
•  Build awareness of your own and others’ status and power.
•  Give feedback with a spirit of kindness and empathy.


Mission overview – what will you learn?

Part 1: The Limits of Feedback
Part 2: Active Listening
Part 3: Seeking and Receiving Feedback
Part 4: Radical Candour


Models referenced:

Active listening
Radical Candour


Effective Feedback 101 – example experiential events

Active Listening Forum Theatre - Interactive Masterclass with Actors

Taking a forensic approach to how we interact with others you’ll explore and practise different questioning techniques to open up conversations and get to the crux of the matter. You’ll practise being present and active receivers of that information. Working in small groups, you’ll receive instant feedback on the quality and accuracy of your listening. The focus is on your ability to really hear what’s being said, verbally and non-verbally. Actors bring good and bad interactions to life in a humorous fashion.


Learning outcomes — through this event you’ll:
  • Rehearse different questioning techniques that get to the heart of the matter. 

  • Develop your confidence to follow your curiosity with ease and dexterity.

  • Refresh and practise your active listening skills. 

Pursuing Curious Questions - Interactive Masterclass with Actors

Dare to dig deeper will be the provocation for the session, encouraging you to fearlessly explore what lies beneath the surface. You’ll investigate how to overcome the barriers that prevent us from actively pursuing our curiosity. By first noticing how our behaviours can get in our way, you can then focus your behaviour towards others. Professional actors will role-play characters and scenarios while you’ll investigate, interrogate and identify the route of their behaviours and work with them to engineer a more positive outcome.


Learning outcomes — through this event you’ll:
  • Develop a greater level of self-awareness as to the root of behaviours.

  • Explore different levels of listening to hear what’s being said, and what’s not.

  • Apply elements of curiosity towards solving a workplace issue.

Virtual Action Learning Sets (2 or more events)

Action learning takes place via action learning groups, or sets, usually comprising four to five (virtually). There is a facilitator and a clear structure to meetings, with members focusing on the issues of each person in turn. However, the group sessions are only part of the process. The other involves testing out of the ideas in action’ between sessions. At the next meeting, the group then helps participants to explore and reflect on the impact of this action, and to develop ideas for overcoming obstacles to further progress. Not only does action learning accelerate our ability to learn and develop from our working experience, but listening to and helping others with their learning can also be a source of fresh perspective and insights to our own issues. 


Learning outcomes — through this event you’ll:
  • Experience peer coaching through insightful questioning.

  • ​​Practise coaching skills and networking with an expert facilitator.

  • Have the opportunity to work through complex, relevant, real-life issues.
  • Gain feedback in a safe environment, developing self-awareness.

  • Develop the techniques to coach peers with confidence.
  • Understand how to be an inclusive manager and leader.

Find out more information about our courses, download our brochure or book a call with our team.

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Related 101 Missions

Psychological Safety and Trust 101
Relationships 101
Communication 101


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