AI changed the rules: The new capability playbook for financial services

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Date
Date
Weds 30th Sept 2026, 09:30-10:30 BST
Speakers
Speakers

Peter Cheese - former CEO of CIPD

Louise Brown - City HR board member

Jim Carrick-Birtwell - CEO of Future Talent Learning

Format
Format
30 mins talk followed by live Q&A
Who should attend
Who should attend
Financial services HR, L&D and talent leaders; 
workforce planning and capability specialists;
leaders navigating AI‑driven change

About this event

AI is reshaping what work looks like across financial services — from data analysis and management communication to recruitment, talent development and customer‑facing roles. Change is accelerating, and capability expectations are shifting with it.

This webinar shows you how to build both, for the roles most affected by AI right now. 

 

Sign up now to get ahead of the skills gap >

What you'll learn

The new capability expectations across FS roles

How to design development that builds AI‑confident, human‑capable colleagues

Practical ways to use levy funding to support integrated AI + human capability programmes

How to prepare your teams to work with AI — not around it

Speakers

Peter Cheese

Former CEO, CIPD

Peter Cheese is the former CEO of the CIPD, a role he held for 14 years. He writes and speaks widely on the future of work, leadership, skills and the role of the HR profession in navigating AI-driven change.

Prior to the CIPD, Peter spent 30 years at Accenture, culminating as Global Managing Director for Talent and Organisation Performance. His book, The New World of Work, explores how organisations can build workplaces that benefit both people and performance.

Louise Brown

City HR board member

Louise has over two decades of experience operating at the intersection of business strategy, leadership and people outcomes within global organisations.

A trusted partner to Boards and Executive Committees, Louise has a strong understanding of the importance of building inclusive, high-performance cultures that translate strategy into action. She is a believer in the effective use of technology to streamline processes and optimise the people experience.

Jim Carrick-Birtwell

Founder & CEO, Future Talent Learning 

Our host Jim is an entrepreneur working at the intersection of skills, talent development and organisational capability, helping organisations build the transformation capability they need to drive growth, productivity and sustained performance.

Jim's focus is what human-centred work looks like in an AI-enabled world - and how to develop judgement, adaptability and leadership alongside digital confidence to support stronger organisational performance.

Agenda

09:30

Welcome

Jim Carrick-Birtwell, Future Talent Learning, and Louise Brown, City HR

09:40

What the FSSC research tells us about AI and capability in financials ervices

The evidence on which roles are changing most, what AI is doing to the demand for different skills, and why the integrated picture — AI confidence plus human capability, developed together — is the one most FS training strategies have not yet addressed

09:50

Keynote: working with AI - what it actually demands from people

Peter Cheese: what AI genuinely asks of the people who work alongside it; why confidence with AI tools and strong human capability are inseparable; and what this means for how financial services organisations invest in their people

10:05

Facilitated interactive Q&A discussion with attendees

10:20

What integrated capability development looks like in practice

Jim Carrick-Birtwell — how FTL's FS programmes build AI and human capability together, applied to real financial services scenarios; and how levy funding makes this accessible at no direct programme cost

10:30

Close

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