The Level 3 Digital Support Technician Apprenticeship develops employees who can help organisations use digital tools, productivity software and artificial intelligence (AI) effectively in everyday work. Participants learn how to diagnose issues, support colleagues and improve workflows using modern workplace technologies.

It also develops the human-centred skills needed to apply these tools well, including communication, collaboration and supporting colleagues to adopt new ways of working.

The AI for Smarter Work Programme, delivered through the Level 3 Digital Support Technician Apprenticeship, develops practical capability to use AI tools, automation and digital technologies to improve everyday work. Participants learn how to identify opportunities, use AI copilots and improve digital workflows.

Participants also strengthen communication, collaboration and judgement, helping them support adoption and improve how work gets done across teams.

Yes. The Level 3 Digital Support Technician Apprenticeship is increasingly used by organisations as a modern alternative to the Level 3 Team Leader Apprenticeship, particularly where roles require both digital capability and strong workplace skills.

As well as building practical AI and digital productivity capability, the programme also develops core management and human-centred skills such as communication, collaboration, problem solving and supporting others — making it highly relevant for team-based roles in modern organisations.

The Level 3 Digital Support Technician Apprenticeship is suitable for employees who want to use digital tools and AI technologies more effectively in their work.

Typical participants include:

• operational and administrative staff
• service and customer support teams
• digital champions and AI adopters
• employees responsible for improving digital workflows.

It is especially valuable in roles where people combine digital capability with communication, collaboration and support for colleagues, including team-based roles where individuals contribute to coordination, service delivery and improvement.