Psychological Safety and Trust 101

psychological safety and trust 101

What do we mean by psychological safety and trust?



Building psychological safety and trust is foundational for creating an inclusive workplace. It involves role-modelling authenticity, prioritising psychological safety and building trust with others.

In inclusive organisations, people feel that they really belong, even the voices we might disagree with. Creating a culture of psychological safety and trust has become an urgent strategic priority for most organisations. This mission is designed with highly practical examples to model and embed new behaviours for all participants.



When people don’t speak up, the organisation’s ability to innovate and grow is threatened

Amy C Edmondson

More information about the course

4 weeks
15 hours
100% virtual
20++ (scalable)


Developing the basics of psychological safety and trust


In this 101 Mission we’ll focus on how to:

Assess psychological safety in your teams.
•  Learn practical tips for increasing psychological safety.
•  Create a safe environment for disagreement and criticism.
•  Use improvisation techniques to actively listen. 
•  Learn practical tools for building trust with clients and colleagues.
•  Develop shared language and understanding around trust.  


Mission overview – what will you learn?

Part 1: Psychological Safety 
Part 2: Trust as the Currency of Relationships
Part 3: Inclusive Behaviours
Part 4: Managing Disagreements and Conflict


Models referenced:

Frei and Morriss trust triangle
Maister, Galford and Green trust equation
Cognitive diversity
Psychological Safety (Amy Edmondson)


Psychological safety and trust example experiential events

Psychological Safety - Interactive Masterclass

Teams perform at their best when there are high levels of psychological safety. In this environment, people feel able to speak up, share ideas, ask questions and be open about mistakes and problems. Teams communicate more, are less judgemental and can better deal with conflict when it arises. In your group, you’ll unpack the crucial role leaders play in creating this optimum environment through their words and actions.


Learning outcomes — through this event you’ll:
  • Gain a clearer understanding of what psychological safety is, what gets in its way.

  • Learn how you can assess current levels of psychological safety in your team. 

  • Learn practical tips for increasing psychological safety, which you can apply straightaway.

  • Learn practical approaches to create higher levels of employee engagement.

  • Be able to demonstrate how to create more organisational learning opportunities.

  • Determine how to enable individuals to take ownership of their personal development goals.   

Creating a Safe and Enabling Environment - Interactive Masterclass

To create psychological safety, and enable your people to contribute at their best, your teams need to be a safe space for disagreement not from disagreement. Difficulties and conflicts will arise from language or behaviour or both simultaneously. Managers need to have the skills, the tools and the confidence to resolve those situations to a positive outcome. In this session, we’ll work to understand and deal with the three ‘I’s: impact, intervention and inquiry.


Learning outcomes — through this event you’ll

  • Analyse behaviour and language to ascertain if a person is being careless, unaware of the way their words or actions are perceived, or hostile.

  • Learn how to make the right intervention at the right time in the right way.

  • Increase your ability to retain curiosity in the team, rather than blame.

  • See how it’s better to ask questions rather than give answers.

The Inclusive Leader - Interactive Masterclass

This engaging and interactive session takes inspiration from the world of improvisational comedy: you’ll study and practise the acceptance principle and use the simple but powerful technique of saying “Yes, and…”. You’ll explore how being more open and collaborative makes for being a more inclusive leader, and how creating a safe and trusting culture through everyday interactions encourages everybody to speak up and contribute more creatively with their ideas.


Learning outcomes — through this event you’ll:
  • Learn skills to unlock creativity in yourself and others.

  • Recognise how status and power dynamics work. 

  • Develop the ability to actively listen. 

  • Swiftly move into a more agile mindset.

Find out more information about our courses, download our brochure or book a call with our team.

Partnering with the world’s best employers

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Future Talent Learning’s Transformational Leadership Programme has become the core of our emerging talent development strategy

Craig Smith, Head of Learning and Employee Experience, Babcock International


I’m so impressed that the Apprenticeship Levy can fund such modern, engaging and relevant development for our people

Rebecca Keeble, Talent Manager,
Marks and Spencer

Aanglo American

The Transformational Leadership Programme is 100% virtual and global – a significant attraction for a company with people across the world

Roger Minton, Head of Leadership Development, Anglo American 

Related 101 Missions

Inclusion 101
Relationships 101
Communication 101


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